Why We Best?

Q?What is the difference between an OEM, Compatible and Remanufactured cartridge?
A.

OEM stands for Original Equipment Manufacturer. When a cartridge is labeled as a Genuine OEM, it is a new name-brand cartridge fiom
Hewlett Packard, Lexmark, Canon. etc.
A compatible cartridge is a new cartridge that has never been used. It is created to be compatible with a certain brand of machine and
designed to meet OEM specifications and quality.
A remanufactured cr tridge is an OEM cartridge that has been recycled to use again. The process involves inspecting, cleaning (in some
cases disassembling and reassembling) and then refilling with ink. The process itself and the inks used are designed to provide a cartridge
that will meet or exceed OEM specifications and quality.

Q?Do your refilled cartridges work?
A.

Yes! We have plenty of customers who swear by our products and return regularly to save money on their printing needs. Our cartridges are
filled using state-of-the-art equipment, under the same stringent conditions, and with the same quality inks, as the original manufactured
brand. They are desicned to perform as well as, if not better than, an original.

Q?Are they guaranteed?
A.

Yes! You must be completely satisfied with the print quality of your cartridge. If not, we will gladly exchange it for another or refund your
money. It is important to remember that our mission is to get a “used” item to work a second time. With proper care and filling technique, it is
possible to successfully refill a cartridge many times.
Unfortunately, the most delicate components of any cartridge, the circuitry and the print head, will not last forever. There is also a small
percentage, around 2%, of cartridges that successfully complete the refilling process but simply cannot perform. That means 98% of refilled
cartridges work just great! We back up every single product we sell with this unconditional, satisfaction guarantee. We’re confident you’ll enjoy
the quality of our product, all the money you’re saving, and the waste you’re helping to reduce, by using a refilled product.

Q?What is a cartridge clip aka “Why doesn’t this cartridge look like others?”
A.

Many of our remanufactured and compatible inkjets, particularly those designed for HP, Dell and Lexmark, will come in a plastic cartridge clip.
This is designed to protect the cartridge and should not be thrown away. Simply remove the clip, and the protective blue tape, if any, and insert
your cartridge as normal. Save the plastic clip to use when your cartridge is empty. It protects the cartridge circuitry from damage, prevents
the print head from drying out or leaking on your way back to the store for another quality cartridge.

Q?ls installation the same for a refilled cartridge?
A.

Yes.
Remove the cartridge from its packaging.
Remove the cartridge clip, if it has one.
If there is light blue tape covering the print head with a small piece of cardboard over the circuitry area, remove that as well. (Some cartridges
come with both a plastic clip and blue tape, some with only one or the other. Do not attempt to remove the copper colored “tape”. This
surrounds the print head area and contains the circuitry. Removing this will damage the cartridge beyond repair.)
Install the cartridge into your printer as normal.
Most manufacturers recommend you align the cartridge and run a print head cleaning whenever you change your ink cartridge. These are fairly
simple and straightforward procedures that will help you achieve the best print quality possible, whether you are using a refilled cartridge or a
new OEM. Consult your printer manual to learn these steps and soon you will be comfortable performing them whenever it’s time to change
out your cartridge.

Q?I’ve installed the cartridge but it’s not working right.
A.

First, be sure you’ve conducted the cartridge alignment and print head cleaner according to your printer manual.
If there are still problems, remove the cartridge and check to be sure there is no tape remaining over the print head area.
Next, take a lint free towel and soak a small area of it with water, distilled is recommended if you have it.
Once the towel is wet, place it (the towel only, not the cartridge) in your microwave for 20 seconds. or until it is warm.
Gently press the print head of the cartridge directly on the wet spot, being careful not to get the circuitry wet. The heat and moisture is often
enough to pull a little ink through the print head. After refilling, packaging and sitting on the shelf, sometimes this is necessary to get the ink
flowing.
If you see a black line or the cyan/magenta/yellow (depending on the cartridge) showing on the towel, you’ll know it has started.
Replace the cartridge in your printer and try to print something.
If problems continue, call us. Your satisfaction is guaranteed.

Q?Are remanufactured cartridges as full as originals?
A.

Yes. And in some cases, even fuller! While different cartridges hold different amounts of ink, the procedures used in the refilling process allow us to put in every last drop, making certain they are filled to maximum capacity. All of our Products are refilled with the same amount orignal brands. If circumstances allow us to add more ink without damaging the catridge function; we will do just that.

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